Executive Coaching, Business Coaching, Life Coaching, Edinburgh, Scotland.             Aeona Coaching and Training: Dr Sue Mitchell MAC AMInstLM

Evolution through Coaching
Strategy. Adapting. Change. Performance.

Emotional Intelligence (EI) and the The Reuven BarOn EQ-i Model

Emotional Intelligence contributes enormously to achievement and it is the defining factor of high performers at work. A wide number of compelling research studies have shown that Emotional Intelligence contributes to attributes such as Effective Leadership, Teamwork Effectiveness, Stress Management & Adaptability, Customer Service & Sales Skills and Networking & Negotiation Skills. Recent research studies have also shown that Emotional Intelligence underlies employee satisfaction, turnover and absenteeism and that it is a defining feature of high performing organisations.

Emotional Intelligence is the ability to acquire and apply knowledge from your emotions and the emotions of others. You can use the information about what you're feeling to help you make effective decisions about what to say or do (or not say or do) next. More formally: Emotional Social intelligence is a cross-section of interrelated emotional and social competencies that determine how effectively we understand and express ourselves, understand others and relate with them, and cope with daily demands (Reuven BarOn. 2005).

By training in Emotional Intelligence (emotional awareness, managing emotions and behaviour, developing empathy and handling relationships), organisations have achieved significant breakthroughs in productivity, conflict management and team development.

Emotional Intelligence training offers team leaders, middle and senior managers, sales people and technical people moving into management the opportunity to develop skills that give them a leading edge.


  • All other things being equal, the person with higher EI is generally more successful in work and in life in general.
  • Improved success as a leader or manager.
  • Better relationships – in work and at home.
  • Improved team working.
  • Organisational level benefits result in better staff engagement, higher turnover and raised performance overall.

The Reuven BarOn EQ-i Model

The Reuven BarOn model describes a cross-section of interrelated emotional and social competencies, skills and facilitators that impact intelligent behaviour, measured by self-report with options for a multi-modal approach, including interview and multi-rater assessment.

The success factors of Emotional Intelligence emerged from Reuven BarOn's research on key determinants of success that he started in the 1980's. EQ-i was published as a formal test in 1997 and is supported by numerous studies of its relevance to individual and organisational performance. Five general areas or realms (composite scales) are made up of 15 contributing subscales. Four of the composite scales (intrapersonal, interpersonal, stress management and adaptability) work together to affect general mood; mood also affects the other scales. These competencies together affect performance.

EQ-i Scales

The EI competencies and skills assessed by each scale.




self awareness and self expression.

Self regard

to accurately perceive, understand and accept oneself

Emotional self awareness

to be aware of and understand one's emotions


to effectively and constructively express one's emotions and oneself


to be self-reliant and free of emotional dependency on others

Self Actualisation

to strive to achieve personal goals and actualise one's potential




social awareness and interpersonal relationship


to be aware of and understand how others feel

Social Responsibility

to identify with one's social group and co-operate with others

Interpersonal Relationship

to establish mutually satisfying relationships and relate well with others



Stress Management

emotional management and regulation

Stress Tolerance

to effectively and constructively manage emotions

Impulse Control

to effectively and constructively control emotions




change management

Reality testing

to objectively validate one's feelings and thinking with external reality


to adapt and adjust one's feelings and thinking to new situations

Problem Solving

to effectively solve problems of a personal and interpersonal nature



General Mood

self motivation


to be positive and look on the brighter side of life


to feel content with oneself and life in general


Contact us for more information and case studies on how you can benefit from measuring emotional intelligence in your organisation or for yourself as an individual. You can choose the personal support of 1:1 coaching in person or by telephone, or spread the costs and share the inspiration with a group of between 6-10 people.

"People rarely succeed unless they have fun in what they are doing." Dale Carnegie


Achieve more, make changes and be more successful:
Contact Aeona today for a no obligation, confidential discussion.

Tel: 01875 830708
Mobile: 07809 672859
Email: info@aeona.co.uk


Evolution: (noun) A gradual development. An exercise carried out in accordance with a procedure or plan.
Evolution through Coaching: Improved performance and desired changes achieved using a strategy to adapt people's attitudes, behaviours and actions.


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